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Resources for Employers

How to Choose a Credible Outplacement Provider


If you are a company committed to upholding your employer brand then you are most likely providing outplacement support, but how do you find the best provider for this service?

Corporate outplacement service providers are numerous in the market with a great variability in service levels and programs. 

The following are frameworks you can use to assess the quality of potential providers.

Check the experience and credentials of their Coaches and Consultants. Consultants with professional status within a CICA approved body such as CDAA (Career Development Association of Australia) are deemed to be qualified and remaining up-to-date with industry practices and theory through ongoing professional development.

  1. Is their Résumé Team Certified? Certified Résumé Writers have their work assessed against resume writing frameworks to ensure they meet the required expectations in industry. Appropriate résumé certifications are a good measure of the quality of the résumé development and other career marketing documentation.
  2. What is their Approach To Program Flexibility? Every job seeker is different and consequently their program should be too. Complete flexibility and the ability for the individual to customise the program to their needs means your investment is maximised and outcomes improved.
  3. What is their approach to after-program-support? Post-program support can be invaluable assistance to individuals still searching for roles at the end of the program. 
  4. Do they have a writing team to help with career marketing documentation? For most candidates the number one most important element of an outplacement program is assistance with writing and developing their career marketing documents – resume, LinkedIn, letters, applications and bio’s. Outplacement programs offering this support will be seen as highly valuable to almost all participants.
  5. What is their Policy on Confidentiality & Ethics? Outplacement is a highly sensitive area and should be handled appropriately.It’s important companies protect the confidentiality of both your organisation and the individual and abide by the Industry Code of Conduct.
  6. Do they provide transparency and reporting on program delivery? Companiesthat report back to you on program completion means you know your investment is being used appropriately. Reporting should be delivered without breaching client confidentiality.
  7.  Is the company active in Career Development? Do they take a strong role in industry development? Companies that are active in industry associations are likely to be up-to-date with latest practices.
  8. Are they impartial and independent?  It’s important that the provider is able to provide impartial advice on appropriate recruiter agencies and other career development supports.
  9. Are they responsive?  When you call do they answer the phone? When you email do they respond back quickly. When you speak with them do you feel listened to and that they are responsive? Genuine outplacement providers get into this industry because they care. A strong company will be committed to working with you to deliver positive outcomes for your people.
  10. Do they have the expertise to help you protect your employer brand?  Workforce changes are a risky time for company’s employer brand.  A good outplacement provider will help you manage and strengthen your employer brand through effective communications. Outplacement support is an ideal way to show your existing workforce that you care and handled appropriately will reinforce the company’s values and workforce commitment.

Call us, we'd love to hear from you. Find out how we can design a program to meet your needs. Not familiar with outplacement? Learn more in our information section - what is outplacement?


"She took the time to really get to know me and was able to translate this into a resume for me that truly brings my key strengths to light"

- S Career Transition Participant

"I got a team of experts helping me to get the dream job"

- Cherie

"The support, encouragement and positivity from the team"

- K Career Transition Participant

"I was so impressed with the finished product"

- E Career Transition Participant

"I feel like a superhero when I read my resume"

- L Career Transition Participant

"She helped me regain the confidence to move further with my career"

- M Career Transition Participant

"The team who worked with me, made me feel important"

- Ms K Career Transition Participant

"I know it’s all me on paper, but you have made me sound like a real, skilled, professional"

- T Career Transition Participant

"The resources were helpful and the flexibility in both face to face and remote sessions"

- Robert A

"You were responsible for shifting my husbands dreary outlook on the job market. Thanks to your help he found a fantastic new job that he loves"

- Doug's Wife

"You assisted me in coming to terms with having to look for a job after 20 years with the same company"

- Ray

"You offered a perspective at a time when emotionality is high"

- Heidi

"Danielle enabled me to take important steps towards creating a new path for myself with a sense of confidence"

- Carley

"I really can't thank you enough, and am so happy I contacted your company"

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"My interview coaching session was a great experience...he helped me develop crisp answers that the interviewer was looking for"

- Robert

"I was totally blown away by the support and assistance I got from Outplacement Australia. It was totally different to what I expected"

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"The confidence boost was great and the comments I received on the quality of my resume were awesome"

- Darren

"It was my first experience being unemployed. Outplacement Australia made the whole experience less painful"

- Emma

"You are amazing. I can't believe how thorough and dedicated you are"

- Terry

"I don’t think I could have done it without you"

- Elizabeth

It's a privilege to have access to this professional support from specialists who really seem to care

- Lara

"It really gave me the boost that I needed to get back in the job market"

- Fiona

Everyone I worked with at Outplacement Australia were amazing and helped me immensely

- Mark

"I will be forever grateful for Danielle's understanding and support during this very challenging time of my life"

- Eva

"It was like meeting the most professional friend in the world"

- Liz

"Thank you for the insight, support and the expertise you provided at this challenging time"

- Corporate Workshop Participants

"You made me feel confident and positive about where I was heading in the next chapter of my life"

- Kathy

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